Privacy Policy

1. Overview

ParkET PLC ("ParkET", "we", "our", or "us") is committed to protecting the privacy and personal data of all users of the ParkET platform, including our driver mobile application, warden mobile application, and web-based administration dashboard (collectively, the "Service").

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have in relation to your data. It applies to all users of ParkET services operating in Ethiopia.

ParkET operates in compliance with the Ethiopian Personal Data Protection Proclamation and other applicable data protection laws of the Federal Democratic Republic of Ethiopia.

2. Data we collect

2.1 Information you provide directly

• Telebirr phone number — used as your account identifier and payment method
• Vehicle plate number(s) — used to verify your parking session
• Full name — optionally provided during registration
• Email address — optionally provided for receipts and notifications
• Fleet / business details — for Fleet Plan subscribers

2.2 Information collected automatically

• Location data — GPS coordinates when you use the parking map or start a session (with your permission)
• Session data — parking zone, start time, end time, duration, and amount paid
• Device information — device model, operating system version, app version, and language settings
• Usage analytics — screens visited, features used, and error logs (anonymised)
• IP address — for fraud prevention and security purposes

2.3 Information from third parties

• Telebirr — payment confirmation and transaction reference numbers (we do not store your Telebirr PIN or wallet balance)
• Warden scans — your plate number scanned during on-street enforcement, including the scan location and timestamp

3. How we use your data

We use the personal information we collect for the following purposes:

• Providing and operating the ParkET Service, including processing parking payments via Telebirr
• Verifying your parking session when a warden scans your vehicle plate
• Sending SMS and in-app notifications about your parking session (expiry alerts, confirmations)
• Generating parking receipts and maintaining your session history
• Detecting and preventing fraud, abuse, and violations
• Improving the accuracy of our parking zone map and occupancy data
• Responding to your customer support requests
• Complying with legal obligations under Ethiopian law
• Communicating service updates and policy changes

4. Data sharing

We do not sell your personal data. We share your data only in the following limited circumstances:

4.1 Authorised service providers

We engage trusted third-party service providers to operate infrastructure components of our Service (cloud hosting, SMS delivery, analytics). These providers process data only under our instructions and are contractually bound to protect your data.

4.2 City and municipal authorities

Aggregated, anonymised parking revenue and occupancy data is shared with city sub-administrations for zone management purposes. Individual driver data is not shared without a legal basis.

4.3 Telebirr / Ethio Telecom

Payment transaction data is processed by Ethio Telecom's Telebirr platform. Their processing is governed by the Telebirr Privacy Policy. ParkET receives only a payment confirmation and transaction reference — we do not access your Telebirr wallet, balance, or PIN.

4.4 Legal requirements

We may disclose personal data if required to do so by law, court order, or at the request of a competent Ethiopian government authority, provided such request complies with applicable law.

5. Telebirr integration

ParkET uses Telebirr as its sole payment processor. The integration works as follows:

• You authorise payment by entering your Telebirr PIN within the Telebirr app or USSD flow
• Ethio Telecom processes the payment and sends ParkET a success/failure notification
• ParkET stores only the transaction reference number and amount — never your PIN or wallet credentials
• Your Telebirr phone number is stored as your account identifier

Any questions about Telebirr's own data practices should be directed to Ethio Telecom.

6. Data retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specific retention periods:

• Account data — retained for the life of your account, plus 3 years after deletion (for legal compliance)
• Parking session records — retained for 5 years for accounting and dispute resolution purposes
• Location data — retained for 90 days after the parking session ends
• Violation records — retained for 7 years as required by municipal regulations
• Analytics data — anonymised after 12 months; anonymised data may be retained indefinitely

You may request deletion of your account and associated personal data at any time (see Section 7).

7. Your rights

Under applicable Ethiopian data protection law, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request deletion of your account and personal data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data in certain circumstances
• Objection — object to processing based on legitimate interests
• Portability — receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, email us at privacy@parket.et with the subject line "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing the request.

8. Security

We implement industry-standard technical and organisational measures to protect your personal data, including:

• TLS encryption for all data transmitted between the app and our servers
• Encryption at rest for sensitive fields (phone number, plate number)
• Role-based access controls — staff can only access data needed for their function
• Regular security audits and penetration testing
• Incident response procedures in compliance with Ethiopian data protection requirements

If you believe your account has been compromised, contact us immediately at security@parket.et.

9. Children

The ParkET Service is intended for adults who are legally permitted to drive and hold a Telebirr account. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Policy changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via in-app notification and/or SMS at least 14 days before the change takes effect. The updated policy will be posted on this page with a revised "Last updated" date.

Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have questions, concerns, or requests related to this Privacy Policy, please contact our Data Protection Officer:

• Email: privacy@parket.et
• Post: ParkET PLC, Data Protection Officer, Bole Sub-City, Addis Ababa, Ethiopia
• Phone: +251 9XX XXX XXX (Monday–Friday, 8:00 AM – 6:00 PM EAT)

We aim to respond to all privacy enquiries within 5 business days.